Online Support | Back

For existing customers who wish to use our online support facility please login here with your username and password.

If you don't have a login or if you have forgotten your details please send an email to your dedicated Account Manager or to useradmin@e-m8.com stating your company name and account number.


If you have any comments on this Support Service please send an email to userexperience@e-m8.com



 

Support Information

Customers can use our Online Support Services to log and track service calls, order new equipment and request a technical consultant to contact them at a convenient time.

e-m8 currently take over 1200 calls per week through our support centre and over 50% of these are rectified through our remote takeover service.

e-m8 also monitor over 200 servers on our 24/7/365 remote monitoring service, where we guarantee an 99.5% uptime of your servers.