With staff operating across a nationwide network of support and logistic centres, along with pan- European support partnerships, e-m8 provides an unrivalled range of multi-vendor / multi-platform support services to a diverse customer base.

e-m8 in conjunction with its partners has the ability to provide a unique package of high quality support, value for money, commitment and flexibility, in line with your changing IT requirements. This support can be provided on a global basis and can encompass development and support activities both on site and offshore, with associated cost benefits.

e-m8 operates 24 x7, 365 days a year thus enabling our customers to benefit from improved levels of service through the use of skilled resources and the very latest technologies.

Maintenance and Cover

e-m8 specialise in high level focussed cover for your hardware and incorporates individually tailored Service Level Agreements to address the criticality of the hardware covered. This ensures minimum business disruption and is available on a 24 x 7, 365 days per annum basis.

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The major benefits of this level of cover are:

• Cover for your new hardware

• Dedicated 24 hour telephone hotline

• Industry leading fault logging and tracking tools

• Visibility of the status of a call

• Central call handling

• Fault / part diagnosis before dispatch

• Defined problem resolution SLA

• On-site qualified field engineer

• Loan units available

• On-site stock of critical spares

• National and pan-European cover

In addition to the above the cover for hardware can be designed to encompass procurement, standard build and configuration, tagging, delivery and setting up in a live environment. This service is already being delivered on a pan- European basis for some of our clients.

In addition to critical equipment covered above, e-m8 can also cover non-critical equipment and design solutions tailored to individual needs. This service is a response-based service that provides an on-site e-m8 engineer within an agreed time frame. The engineer then diagnoses the problem and works through until the problem is resolved


Contact your Account Manager or Sales for further information.