With staff operating across a nationwide network of support and logistic centres, along with pan- European support partnerships, e-m8 provides an unrivalled range of multi-vendor / multi-platform support services to a diverse customer base.

e-m8 in conjunction with its partners has the ability to provide a unique package of high quality support, value for money, commitment and flexibility, in line with your changing IT requirements. This support can be provided on a global basis and can encompass development and support activities both on site and offshore, with associated cost benefits.

e-m8 operates 24 x7, 365 days a year thus enabling our customers to benefit from improved levels of service through the use of skilled resources and the very latest technologies.

Maintenance and Cover

e-m8 specialise in high level focussed cover for your hardware and incorporates individually tailored Service Level Agreements to address the criticality of the hardware covered. This ensures minimum business disruption and is available on a 24 x 7, 365 days per annum basis.

Managed IT - Remote Monitoring

In this age of ever increasing reliance upon IT, where everything is needed yesterday and IT departments are expected to deliver "maximum up-time" traditional support methods are often not enough.

e-m8 are able to offer Enterprise Systems Management, which in its most basic definition, is the administration and operation (management) of networks, servers, computers, databases and applications (systems) across a company's entire operations base (enterprise).

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Help Desk

e-m8's Helpdesk facility is ideal for companies with a large number of employees working across standard applications. The end-user calls the helpdesk if they experience a problem with either the hardware or software. This helpdesk logs the call and provides first level support or escalates the call to the relevant resource for resolution.

Migrations and Projects

e-m8's Project Managers work closely with customers to ensure that projects are implemented and managed smoothly and efficiently.

e-m8 has a proven project management methodology, which is designed to be flexible and simple enough to fit in with your own procedures.

The Project Manager will define the scope of the project, produce a comprehensive plan with milestones, objectives and deliverables, manage all phases of the project through to its conclusion, and provide reports on the project at each stage including a final report assessing its overall success.

DR - Business Continuity

Business continuity planning and disaster recovery planning are fundamental to the well being of an organisation. Clearly, they are intended to ensure continuity in the face of unforeseen or difficult circumstances.

e-m8 recognise that whilst IT disaster recovery will form a hugely important, key stage of a formalised continuity management process, it should be seen as only one element of a broader continuity management process.

With significant practical experience, working as consultants across a wide range of businesses, e-m8 have an established Consulting operation experienced in aiding the design and implementation of your Business Continuity Plan and continuity management processes.